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Feedback and complaints

If you would like to raise a complaint, a concern or give feedback, we would welcome the opportunity to hear from you and will work with you to address any concerns you may have as quickly as possible.

Giving feedback

To provide feedback:

You should tell us what your complaint or compliment is about, what happened, who it happened to and when it happened.

If you are complaining on behalf of someone else, we will need their signed consent before we begin investigating. Consent forms can be made available by emailing us at nwicb.nhc.complimentsandcomplaints@nhs.net

All complaints will be acknowledged by us within five days.  A full investigation of the issues raised will be undertaken and reported back to the complainant within 28 days of acknowledgement.

Those involved in the complaint will have the opportunity to give their feedback.

If you feel that your complaint cannot be resolved at local level or your complaint also involves other NHS organisations, you can raise your complaint to NHS Norfolk and Waveney Integrated Care Board (ICB) as the commissioner of General Practice services in our area.

You can raise a complaint with NHS Norfolk and Waveney ICB by:

For more information about NHS Norfolk and Waveney’s Complaints process, please visit their website.

Please note that you cannot raise the same complaint to both organisations at the same time.

For further support

The Parliamentary and Health Service Ombudsman

For advice visit:

Page published: 3 July 2023
Last updated: 20 May 2025