NHS logoNorwich Practices
Health Centre

GP SURGERY

Tel:  01603 677500

 

About Us

Norwich Practices Health Centre is operated by Norwich Practices Ltd. under a contract with NHS Norfolk, the local Primary Care Trust, to provide NHS services.

Norwich Practices Ltd is owned and operated by the GPs at 23 local GP practices. The company was set up because those local GPs felt they could provide more and better services to patients if they worked together.
 

GP Surgery

NHS patients residing in Norwich and its immediate suburbs may register with us for GP services. We offer a full general practice service, including specialist clinics indicated on the following pages.

We aim to treat all our patients to the best standards, promptly, courteously and in complete confidence. Because we feel it is important you know who you are speaking to, our practice staff will always identify themselves on the telephone.
 

Registrations

We welcome applications to register with the Health Centre GP Practice from patients residing in our practice catchment area. For confirmation of whether you fall within our area please contact our Reception Team, giving your exact home postcode. If you are eligible to register you will need to complete an application form (GMS1) which is available from Reception or by going to the GP Registrations Forms page of this website, printing both the registration form and new patient questionnaire out, filling in the requested information and then bringing it into the surgery to complete your registration. When you register you will be asked to complete a health questionnaire and will have a basic health check with one of our nurses.

If you move out of our area then you will be required to register with a practice covering your new address. You can obtain a list of local practices from NHS Norfolk on 01603 257000 or online at www.nhs.uk.
 

Our Responsibilities

Both the clinical and support staff will work to the highest standards to provide the appropriate and best services for our patients. They will be civil and courteous in their contact with all patients.

Your Responsibilities

To arrive on time for your appointment and to contact the surgery in good time if you are unable to attend. To be civil and courteous in your contact with all practice staff.

Patient Confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible care.

This information may be used for management and audit purposes. However, it is usually only available to, and used by, those involved in your care. You have the right to know what information we hold about you.

If you would like to see your records please contact the Practice Manager.  Medical records can be obtained without any charge from 25th May 2018 however we require 30 days to process requests.

Fair processing notice

Your Information, Your Rights
Our Fair Processing Notice explains why we collect information about you and how that information may be used to deliver your direct care and manage the local health and social care system.  
 
The notice reflects:
 
What information we collect about you;
How and why we use that information;
How we retain your information and keep it secure;
Who we share your information with and why we do this.
 
The notice also explains your rights in relation to consent to use your information, the right to control who can see your data and how to seek advice and support if you feel that your information has not been used appropriately.
 
A full copy of the Fair Processing Notice is available:
http://persuasion.clienteditor.com/temporary_uploads/135343/Primary Care Fair Processing Notice_v2.docx
 

NHS Zero Tolerance Policy

We aim to treat all our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. In any case of actual or threatened use of violence, the person(s) involved will be asked to leave the premises. Patients threatening or using violence will not be seen by our clinicians and NHS Norfolk may make special arrangements for their future health care.